Questions at the counter
Cannot find it here? Ask us directly or call +1 (917) 624-4257.
Recipes
Who tests the recipes?
Every recipe is cooked at least three times in our test kitchen by a cook who did not write it, using cuts from ordinary grocery stores and home equipment: a standard oven, a kettle grill and an instant-read thermometer.
Why do your temperatures sometimes differ from the USDA numbers?
For whole cuts of beef and lamb we give the temperature most cooks prefer, such as 130 F for medium-rare, and note the USDA recommendation of 145 F with a 3-minute rest. Ground meat and poultry always follow USDA guidance: 160 F and 165 F.
Can I swap the cut in a recipe?
Often, yes. Each recipe has a butcher's note naming good substitutes. As a rule, swap within the same muscle type -- a braising cut for a braising cut, a quick-grilling steak for another steak -- and cook to temperature rather than time.
How does search work?
The search bar reads recipe titles, descriptions, every ingredient and the counter name. It matches the start of words, so typing chimi finds chimichurri. Use the filters to narrow by cook time, difficulty and free or members-only.
Membership
What do members get?
Members can open every recipe on the site, including the full ingredient list and method for members-only recipes, and print method cards for all of them. Free recipes stay free for everyone.
How much does membership cost?
Monthly membership and annual membership prices are shown on the Membership page in US dollars. Annual works out cheaper per month.
How do I cancel?
Sign in, open Your account and choose Cancel membership. Access to members-only recipes ends at that point. See the Refund Policy for annual plans cancelled within 14 days.
Can I share my membership?
Memberships are personal. Everyone in your household can cook from recipes you open, but please do not share your login outside it.
Store & Orders
How long does shipping take?
Orders leave our counter in 2 to 4 business days and usually arrive 3 to 5 business days after that within the continental US. Shipping is free over the threshold shown in your cart.
Do you sell meat?
No. We sell tools, seasonings and gear for cooking meat. Buy your cuts from a local butcher or grocery store; our butcher's notes tell you what to ask for.
Can I return a knife?
Unused knives in original packaging can be returned within 30 days. Knives that have been sharpened or used can only be returned if they are defective.
Is my card information safe?
We validate card details at checkout and store only the card brand and last four digits with your order. Full card numbers and security codes are never saved in our database.
Account
I forgot my password. What now?
Use the Forgot password link on the sign-in page. We send a reset link that works for one hour. If it does not arrive, check spam or contact support.
Do I need an account to buy from the store?
No. You can check out as a guest. An account lets you see your order history and is required for membership.